This Policy establishes the guidelines under which SEVENN MARKETING DIGITAL, S.A. DE C.V. (hereinafter "ACTVREACH") will process refund or return requests related to the services purchased through the website www.actvreach.com (hereinafter, the "Website"). The User acknowledges that, by contracting any of our services, he or she expressly accepts the provisions of this document, which forms an integral part of the Terms and Conditions of Use.

1. Scope

This policy applies exclusively to services purchased through the Website. It does not apply to transactions made through other channels or to services provided by third parties with a direct contractual relationship with the User.

2. Reasons for reimbursement

ACTVREACH will only refund all or part of payments in the following cases:

1. Technical impossibility of providing the service due to causes attributable to ACTVREACH.
2. Imposibilidad técnica de prestar el servicio por causas imputables a ACTVREACH.
3. Billing errors or duplicate charges, provided they are supported by supporting documentation.

3. Exclusions

No refund or return will be made in the following cases:

1. When the service has been executed in whole or in part in accordance with the agreement.
2. When the User's dissatisfaction is based on subjective perceptions and not on an objective failure of the service.
3. When the User has failed to comply with the conditions necessary for the correct provision of the service.
4. Due to force majeure or unforeseen circumstances that make it impossible to perform the service and that are not attributable to ACTVREACH.

4. Deadline to request a refund

The User must submit their refund request within a maximum period of five (5) business days from the date of purchase confirmation, by sending an email to informes@actvreach.com with the following information:

1. Full name and contact information.
2. Order number or proof of purchase.
3. Detailed description of the reason for the request.
4. Documents and evidence to support the request.

5. Procedure

1. Once the request is received, ACTVREACH will review the information and may request additional data or documents to issue a decision.
2. ACTVREACH will notify the User of the approval or rejection of the refund within a maximum period of ten (10) business days from the complete receipt of the request.
3. If approved, the refund will be processed using the same payment method used by the User, unless otherwise agreed in writing.

6. Final provisions

ACTVREACH reserves the right to modify this Policy at any time by posting the updated version on the Website. Modifications will become effective upon their publication date and will apply to all subsequent transactions.